Privacy Policy

NatureCell Co., Ltd. (hereinafter "the Company") places great importance on the protection of users' personal information and does its utmost to ensure that personal information provided to the Company online is protected while users use the Company's services.

1. Consent to Collection of Personal Information

The Company provides users with a procedure to click an 'Agree' or 'Cancel' button regarding the contents of the Company's Privacy Policy or Terms of Use. Clicking the 'Agree' button is considered consent to the collection of personal information.

2. Purpose of Collecting and Using Personal Information

Personal information refers to information about a living individual that can identify the individual through details such as name included in the information (including information that cannot identify a specific individual on its own but can easily be combined with other information to enable identification). The Company collects users' personal information through membership services to provide users with improved, high-quality services. The Company does not disclose users' personal information without their prior consent, and the collected information is used as follows. First, we can develop more useful services based on the personal information provided by users. When developing new services or expanding content, the Company can more efficiently determine the priority of services to be developed based on the personal information provided by existing users, and the Company can reasonably select and provide content that users will need. Second, the purpose of collection for each type of collected information is as follows. • Name: Provision of identity verification services for the processing of complaints related to service usage. • Email address, phone number: Securing communication channels for delivering notices, confirming user intent, handling complaints, etc., and providing the latest information such as new services, products, and event details. • Other optional items: Data for providing personalized services.

3. Items and Methods of Personal Information Collection

The company receives essential information online from users when they use the customer consultation service to provide the service. Essential information required during customer consultations includes name and email address. Additionally, to provide high-quality service, we collect optional information such as phone numbers. In addition, we may selectively request the input of personal information for purposes such as statistical analysis or prize distribution during surveys or events. However, we do not collect sensitive personal information that raises concerns regarding the infringement of users' fundamental human rights (such as race and ethnicity, ideology and creed, place of origin and domicile, political orientation and criminal records, health status and sexual life, etc.). If it is absolutely necessary to collect such information, we will obtain the prior consent of users. Furthermore, under no circumstances will we use the information you provide for any purpose other than those disclosed to you in advance, nor will we leak it externally.

4. Retention and Use Period of Personal Information

While users use the services, the Company continuously retains users' personal information and uses it for service provision. If a member personally requests deletion, information will be completely deleted from the disk using a method that cannot be recovered. In principle, personal information is destroyed once the purpose of collection or provision has been achieved. However, the Company may retain member information for up to one year from the date of contract termination to prevent recurrence of fraudulent use by delinquent members. Pursuant to relevant laws, certain records are retained for specified periods: • Records on consumer complaints or dispute resolution: 3 years Personal information is destroyed by the following methods: • Personal information printed on paper: Shredded or incinerated. • Personal information stored as electronic files: Deleted using technical methods that prevent the records from being recovered.

5. Sharing and Provision of Collected Personal Information

The Company uses users' personal information within the scope notified in Section 2 and does not disclose users' personal information externally without prior consent. However, the following cases are exceptions: • Violation of Terms of Use posted on the homepage. • Sufficient grounds to believe that personal information must be disclosed to take legal action against mental or material damage caused to others through use of the service. • Cases where it is deemed in good faith to be required by other laws (e.g., lawful requests from government/investigative agencies). • Cases where it is deemed in good faith to be required by other laws (e.g., lawful requests from government/investigative agencies). • Cases for handling complaints and inquiries related to users' service use. In addition, the Company may share users' personal information for the development of new technologies or the provision of better services. Even in such cases, prior to collecting or providing information, the Company will inform users of who the institutions or organizations receiving the personal information are, what information is needed and why, and how and until when it will be protected and managed, and will go through a process to obtain their consent. If users do not consent, the Company will not arbitrarily collect or share additional information. Even when advertisements are displayed or sent to groups based on gender, age, or other specific conditions, users' personal information is not provided to the individuals or companies that commissioned the advertisements. Furthermore, even when information is required for statistical processing, academic research, or market surveys, it is provided only in a form that prevents the identification of specific individuals.

6. Management of Users' Own Personal Information

Users may view or modify their registered personal information at any time using the company website, and may also request the deletion of their information. Users may request to view or modify their personal information by contacting the Chief Privacy Officer via telephone.

7. Rights of Users and Legal Representatives

For children under 14 years of age, legal representatives have the right to view or modify the child's personal information, and to withdraw consent for collection and use.

8. Cookie Policy

To provide customized services, the Company uses 'cookies' that store and retrieve users' information. Cookies are small pieces of information sent by the server operating the website to the user's computer browser, and are sometimes stored on the hard disk of the user's PC. Cookies are used to analyze visit patterns, popular search terms, and user volume across the Company's services, enabling more convenient services and optimized information for each user. Users may choose whether to use cookies via web browser settings: allow all cookies, require confirmation each time a cookie is saved, or refuse all cookies. Note: Refusing cookies may prevent use of some services that require login.

9. Security Measures for Personal Information

For the security and continuous service of the homepage, the Company operates relevant programs to control network traffic and detect attempts to illegally alter information.

10. Feedback and Complaint Handling

The Company collects opinions from users regarding personal information protection and has established all necessary procedures and methods to handle complaints. Users may report complaints via phone or email by referring to the "Affiliation, Name, and Contact Information of the Personal Information Protection Officer and Manager" listed below, and the Company will provide prompt and sufficient responses to such reports. Alternatively, complaints may be filed with the following government-operated agencies: • Personal Information Infringement Report Center (http://www.cyberprivacy.or.kr, Tel: 1336) • Personal Information Dispute Mediation Committee (http://www.kopico.or.kr, Tel: 1336) • Information Security Mark Certification Committee (http://www.privacymark.or.kr, Tel: 02-580-0533)

11. Personal Information Manager Contact

12. Personal Information Consultation

If you need consultation regarding personal information, please contact the Personal Information Infringement Report Center (Tel: 1336) operated by the Korea Internet & Security Agency (KISA).

13. Obligation of Notice

If there are additions, deletions, or modifications to the contents of the current personal information protection policy, notice will be provided through the 'Announcements' section of the homepage at least 7 days before the revision.